Account Executive - Business Development, SW

Welcome to GEP Who We Are GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations. How You Grow at GEP We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms. Celebrating Everyone GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back. What You Will Do We are looking for an experienced professional responsible for managing relationships with a portfolio of clients, ensuring high satisfaction with the platform, identifying upsell and account expansion opportunities, proactively reducing churn, and leading the Value Realization process to help clients capture and demonstrate the ROI of the solution. • Serve as the primary point of contact for a portfolio of clients, building long-term trusted relationships. • Conduct regular touchpoints and check-ins to monitor account health and platform usage. • Identify challenges and obstacles clients may be facing with the solution, working closely with internal teams to resolve them. • Identify upsell and cross-sell opportunities within the existing customer base. • Lead commercial negotiations for contract expansions and additional modules. • Monitor customer satisfaction, adoption, and engagement metrics. • Develop and execute customer success plans (account plans) aligned with each client's business objectives. • Collaborate with Customer Success, Support, and Product teams to anticipate and mitigate churn risks. • Provide structured reporting to commercial leadership on account status, opportunities, and risks. • Act as a Value Realization consultant, helping clients measure benefits, cost savings, and ROI achieved using the platform. • Develop and present business cases and success stories that clearly demonstrate the tangible value generated by the solution. • Lead strategic discussions about clients' procurement processes, advising on the best ways to leverage the platform to maximize results. What Should You Bring Bachelor’s degree in Business Administration, Engineering, or a related field. Expertise in Account Management, Customer Success, or B2B Sales, preferably within the software/SaaS industry. Proven track record of account retention and growth through upselling and cross-selling initiatives. Knowledge managing mid-market and enterprise customer portfolios. Knowledge with Value Realization methodologies, business case development, and ROI measurement. Fluency in Portuguese and English is required due to collaboration with global teams. Spanish is a plus. Other Skills • Strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, as well as the procurement software market. • Consultative approach focused on customer relationships, retention, and account growth. • Excellent communication, negotiation, and presentation skills. • Strong analytical skills to identify churn risks and account expansion opportunities. • Proficiency with CRM platforms such as Salesforce or similar tools. • Strong organizational skills and the ability to manage multiple accounts simultaneously. • Ability to work cross-functionally with Customer Success, Support, Product, and Sales teams. • Ability to strategically advise clients on procurement processes to maximize the value derived from the platform. • Strong analytical capabilities to develop business cases and translate platform usage data into measurable savings and ROI.