SOA, OSB & Apigee Support Engineer (24x7 Support)

Job Summary We are seeking a highly motivated SOA, OSB & Apigee Support Engineer with 5-8 years of experience in middleware and API platform support. The candidate will be responsible for providing 24x7 production support for critical business applications hosted on Oracle SOA Suite, Oracle Service Bus (OSB), WebLogic, and Apigee platforms. The role involves incident management, troubleshooting, monitoring, deployments, performance analysis, and coordination with application, infrastructure, database, and network teams to ensure high availability and reliability of enterprise integration services. Key Responsibilities Oracle SOA & OSB Support Provide L2/L3 support for Oracle SOA Suite and Oracle Service Bus applications. Monitor and maintain SOA/OSB production environments. Troubleshoot issues related to BPEL, Mediator, Business Rules, JMS, DB Adapters, File Adapters, and Web Services. Analyze failed instances and perform recovery activities. Investigate performance bottlenecks and recommend solutions. Support deployment activities across DEV, UAT, and Production environments. Participate in DR drills, patching, and maintenance activities. Apigee API Gateway Support Monitor and support APIs hosted on Apigee. Troubleshoot API failures, timeout issues, routing failures, and policy execution errors. Manage API Proxies, Shared Flows, Target Servers, KVMs, Developers, and Applications. Support OAuth, JWT, API Key authentication, SSL, and mTLS implementations. Analyze API traffic, latency, and error trends using analytics tools. Coordinate API deployments and production releases. Incident & Problem Management Handle Priority 1, Priority 2, and Priority 3 incidents. Coordinate with application, database, network, and infrastructure teams for issue resolution. Conduct Root Cause Analysis (RCA) and prepare technical reports. Participate in major incident bridge calls and war room discussions. Ensure SLA compliance and timely incident resolution. Monitoring & Administration Monitor WebLogic, SOA, OSB, JMS, database connectivity, and API gateway health. Review application logs, thread dumps, heap dumps, and performance metrics. Troubleshoot SSL certificate, keystore, truststore, and connectivity issues. Perform routine health checks and preventive maintenance activities. Documentation & Reporting Prepare shift handover reports and operational updates. Maintain SOPs, runbooks, and knowledge articles. Publish daily, weekly, and monthly operational reports. Education B.E./B.Tech/MCA or equivalent degree in Computer Science, Information Technology, or related field.