Guest Experience Host

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Melbourne Team as a part-time Guest Experience Host today!

Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

About Wynd

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.

Our dedicated associates help the company achieve its mission to put the world on vacation.

Innovation and growth keep our work interesting and fun.

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Joy Is In The Journey Discover a career fuelled by possibility at Travel + Leisure Co.

Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co.

Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

Responsibilities

• You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator: Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and other key performance indicators.
• Assist in ensuring prospects meet the Company's tour qualification specifications.
• Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Requirements

• You'll Bring To be successful in this role, you will be: Previous experience within a similar hotel position
• Experience successfully generating leads and sales
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards

High levels of computer literacy

• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Benefits

• Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
• Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
• Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
• Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.

Vibrant Environment

Work in a dynamic and supportive environment that values diversity and inclusion.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.