Member Retention Supervisor

Member Retention Supervisor Are you a leader who loves developing people, driving results, and turning challenges into opportunities? Join a team where your leadership can directly influence member loyalty and business results. As a Retention Supervisor, you’ll coach and develop frontline Agents, drive sales and retention performance, and create an environment where exceptional service and strong results go hand in hand.

About Ace

• The strength of our organization is our employees.
• Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
• When we embrace our diversity – we win.

Responsibilities

• Inspire and coach a team to achieve retention, sales, service, and productivity goals.
• Develop Agents’ ability to overcome objections and confidently communicate the value of Membership and Insurance products.
• Use call reviews and performance metrics to identify coaching opportunities and celebrate wins.
• Resolve escalated member concerns while supporting long-term retention.
• Recruit, develop, and retain strong talent.
• Identify opportunities to improve processes, performance, and the overall member experience.

Requirements

• Preferred Experience Bachelor’s degree or an equivalent combination of education and experience.
• 4–6 years of experience in insurance, retention, sales, or a related customer-focused environment preferred.1–3 years of supervisory or people-leadership experience.
• & Qualifications Strong leadership and managerial skills with the ability to motivate, coach, and develop a high-performing team.
• Strong sales expertise and the ability to teach and reinforce effective selling and retention techniques.
• Excellent verbal and written communication, interpersonal, coaching, and presentation skills.
• Ability to coach Agents on overcoming objections, reinforcing the brand, and building awareness of product and service value.
• Strong organizational and time-management skills.
• Proven ability to negotiate, de-escalate, and resolve complex customer concerns.
• Knowledge of contact-center operations, including automatic call distribution technology, workforce management software, service-quality programs, and industry best practices.
• Working knowledge of Human Resources practices, including wage-and-hour and labor requirements.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation.
• We have nearly 17,000 employees in 24 states helping more than 18 million members.
• All of Us!
• With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify