Centralized Servicing Representative II

The Centralized Servicing Specialist positions are responsible for providing support to branch and centralized operations, handling a variety of functions.

About Lendmark Financial

• At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers.
• We value each customer and understand that people want to do business with people who care.
• That’s one way we differ from our competitors.
• We are proud of what we as a team have accomplished.
• We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

Responsibilities

• Operates the company’s Customer Service Toll-Free line; handling inquiries and concerns, asking for clarification to deal with each inquiry or concern promptly, and accurately to resolve customer questions, or transferring callers to appropriate parties for assistance
• Provides entry-level support for the company’s Mobile App: assisting customers by troubleshooting registration issues, login issues, and password resets, escalating more complex issues to the appropriate team members
• Responsible for entering all customer complaints, and credit disputes received via telephone, email, or mail, utilizing our complaint management software
• Processing all returned mail, returned check letters, credit verification letters, or any other correspondence received
• Proper handling of processing paid out contracts, and releasing liens in a timely manner, according to state law and company guidelines
• Efficiently and accurately handles system related “help desk” tickets
• Accurately posts all centralized payment handling; including but not limited to mail, electronic, repo payments, credit insurance, bankrupt trustee payments, and garnishment payments
• Preparing daily banking deposit, balancing cash drawers each day, and other cashier related duties
• Processing of modification requests from initial review to finalization
• Taking lead on special projects and initiatives
• Manages risk relative to position

Requirements

• All other duties assigned by Management BASIC QUALIFICATIONS: High School Diploma or comparable education (GED) 2+ years customer service and/or consumer finance or related experience 1+ years of call center experience
• Detail oriented and ability to multi-task
• Excellent analytical and problem solving skills
• Excellent communication and customer service skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications May require lifting of materials up to 15 lbs.
• Ability to work with minimum supervision
• Ability to work flexible hours, including evenings and weekends, as required

Pay

• Strong problem-solving abilities with a focus on finding effective solutions COMPENSATION: The salary range for this position is competitive based on the job duties as well as the specific
• Knowledge, Skills, Abilities and Experience of the selected candidate.
• This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

Benefits

• We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program.

WORKING CONDITIONS

Call Center – Office Hybrid If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!