jobapplier

Field Service Technician

Abbott

Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents.

About Abbott

  • Abbott is a global healthcare leader that helps people live more fully at all stages of life.
  • Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
  • Our 122,000 colleagues serve people in more than 160 countries.
  • Abbott Vascular provides innovative, minimally invasive and cost-effective products for treatment of vascular disease.

Responsibilities

  • South Carolina; North Carolina; Tennessee; Kentucky The Field Service Technician is the primary account contact covering capital service and technical support.
  • The position provides on-going proactive capital product support for assigned territory/accounts.
  • YOU’LL DO Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
  • Performs proactive service support activities to maintain system performance.
  • Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Coordinate order; delivery and billing of products and/or services in assigned accounts.
  • Monitor inventory and replenish accordingly Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
  • Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
  • Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
  • Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Requirements

  • 2+ years experience interfacing with customers.

Preferred

  • The customer experience aspect of this role focuses on increasing customer loyalty and securing retention at assigned accounts.
  • AND EXPERIENCE YOU’LL BRING Associates Degree or an equivalent combination of education and work experience 2+ years relevant experience with instrumentation utilized in a Cath Lab.
  • Experience with capital equipment-engineering (preferred).
  • Experience with Imaging/OCT (preferred).
  • Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Pay

The base pay for this position is $22.45 – $44.85/hour In specific locations, the pay range may vary from the range posted.

Benefits

  • At Abbott, you can have a good job that can grow into a great career.
  • Training and career development , with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

JOB FAMILY

Field Services DIVISION: AVD Vascular LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: United States > Liberty : 253 Financial Blvd.

WORK SHIFT

Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Every job at Abbott