Night Auditor

You'll be the friendly face greeting late arrivals, assisting guests throughout the night, and ensuring everything is set up for success the following day.

About AccorHotel

• At Accor, we're committed to helping our people grow, succeed and genuinely enjoy coming to work.
• If you're looking for a role that combines customer service, responsibility, independence and career development, we'd love to hear from you.
• If you're someone who comes alive at night, loves people, and enjoys being the person others can rely on, this could be the perfect opportunity.
• Located in the heart of Wellington, our hotel welcomes guests from around New Zealand and the world, creating a fast-paced and rewarding environment where no two shifts are ever the same.

Responsibilities

• Welcoming guests and delivering outstanding customer service.
• Managing check-ins and check-outs with confidence and professionalism.
• Completing night audit procedures and balancing daily transactions.
• Preparing reports and ensuring financial accuracy.
• Responding to guest requests and resolving issues with care and efficiency.
• Maintaining a safe, secure, and welcoming environment throughout the night.
• Supporting the wider Front Office team and hotel operations.
• We're looking for someone who's organised, dependable, and genuinely enjoys looking after people.

Requirements

• Exceptional communication and customer service skills.
• Strong attention to detail and accuracy.
• The ability to work independently and make sound decisions.
• A positive, can-do attitude and willingness to learn.
• Experience with hotel systems such as Opera Cloud is beneficial but not essential.
• The legal right to work in New Zealand.
• This role is part of a 7-day-a-week operation , so flexibility is essential.
• You'll be rostered across nights, weekends and public holidays as required, making this a great opportunity for someone who enjoys variety and thrives outside of traditional business hours.
• Take initiative and remain calm under pressure.
• Available to work overnight shifts from 11.00pm and on a rotating roster.
• Hold an LCQ qualification.
• A current DM Certificate is essential, or the ability to obtain one (requires LCQ plus 3 months’ supervisory experience in a licensed premises in NZ).
• Previous experience in Front Office operations at a supervisory level.
• A full, clean New Zealand driver licence Must be a New Zealand citizen, permanent resident, or hold a current valid work visa/permit.
• visa support or sponsorship is not available for this role.)

Preferred

• Previous experience in hospitality, reception, reservations, or customer-facing roles is advantageous.
• Proficiency in Excel and Opera Cloud PMS (experience preferred).
• A current First Aid Certificate is an advantage.

Benefits

• Some of the benefits you'll enjoy include: Worldwide accommodation and food & beverage discounts across Accor properties.
• Access to Accor Academy learning and development programmes.
• Complimentary staff meals while on shift.
• Employee Assistance Programme support.
• Recognition and reward programmes.
• Career growth opportunities within one of the world's largest hospitality groups.

Ready to Join the Team?

• Apply now and become part of a team that's passionate about creating memorable guest experiences, 24 hours a day, 7 days a week. Novotel Wellington | Accor Hotels | Be Limitless ✨
• Not everyone is built for the 9 to 5.
• At Novotel Wellington, we're looking for a passionate and motivated Night Auditor to join our Front Office team in a full-time permanent role.
• As the face of the hotel overnight, you'll play a vital role in delivering exceptional guest experiences while helping ensure our daily operations run smoothly behind the scenes.