Senior Project Coordinator - Doors

We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. This role interfaces daily with installers, clients, service providers, internal Crew2 personnel, and homeowners to support effective scheduling, communication, and issue resolution.

About Interiorlogicgroup

• At Crew2, we know great things happen when talent and opportunity cross paths.
• We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect.

Responsibilities

• Responsibilities Customer Experience Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
• Installer Engagement Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.
• Production Team Partnership Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
• Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Requirements

• & Experience Associate degree in Business, Construction Management, Project Management, or a related field required; OR Equivalent combination of education and related work experience.
• Strong personal leadership with the ability to work independently and influence outcomes.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities, capable of building productive relationships with diverse stakeholders.
• Customer-focused mindset with a commitment to service excellence.
• Working knowledge of Crew2 programs, products, and services.
• Experience within the building trades, installation, or construction service environment preferred.
• Demonstrated problem-solving skills with creativity, resourcefulness, and urgency.
• Ability to manage multiple priorities and competing demands in a fast-paced environment.
• If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

Preferred

• Bachelor’s degree in a relevant field preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.