PBX Operator - Communications

Responsibilities

• Per Diem | Varied Shifts Department: Communications Location: Desert Valley Hospital | Victorville, CA Compensation: $23.00 per hour Be the First Point of Connection Join Desert Valley Hospital as a PBX Operator – Communications and help create a welcoming, responsive experience for patients, visitors, and staff.
• This role supports hospital-wide communication by managing incoming calls, overhead paging, visitor assistance, and emergency communications.
• You'll Do Answer and route incoming calls through the hospital switchboard.
• Manage overhead paging and hospital communications.
• Greet and direct patients, visitors, and guests.
• Monitor hospital alarms and follow emergency code procedures.
• Provide professional, responsive customer service while managing multiple priorities.
• Desert Valley Hospital and help keep our patients, visitors, and healthcare teams connected.
• The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments.
• The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes.
• Ability to communicate with population served.

Requirements

• You Bring High School Diploma or equivalent required.
• Strong communication, multitasking, and problem-solving skills.
• Education and Work Experience High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred. #LI-TP3 Pay Transparency Desert Valley Hospital offers competitive compensation and a reasonable compensation estimate for this role is $23.00.

Preferred

• Previous office or receptionist experience.
• PBX and customer service experience preferred.
• Spanish-speaking candidates are highly preferred.
• Previous PBX experience preferred.

Pay

The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Benefits

• Flexible per diem scheduling with varied shifts Professional development opportunities Supportive and collaborative hospital environment Make a Difference If you're a dependable, customer-focused professional who communicates well and stays composed in a fast-paced environment, we encourage you to apply.

Employment

Status Per Diem Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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