Field Contract Processor "Sign on Bonus $2000"

• Field Contract Processort Process contracts accurately by entering information into appropriate system.
• CRITICAL TASKS Contract Processing · Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro). · Perform required

Responsibilities

• Ensure that signed contract paper work is accurate and contains all necessary information and documentation.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address owners’ service needs.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Enter and locate work-related information using computers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested.
• Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy · Access customer credit file to validate availability of financing programs · Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained · Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance · Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer. · Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR). · Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received. · Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. · Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment · Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e mail . · Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. · Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. · Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.
• Computers/Software · Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner · Speak to customers and co-workers using clear, appropriate and professional language. · Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. · Talk with and listen to other employees to effectively exchange information.

Job Description 8/20/2010 Page 1 of 2 Contract Processor Job Family: Finance and Accounting Working with Others · Support all co-workers and treat them with dignity and respect. · Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. · Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks · Enter and locate work-related information using computers. · Read and visually verify information in a variety of formats (e.g., small print). · Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures · Maintain confidentiality of proprietary materials and information. · Protect the privacy and security of customers and coworkers. · Follow company and department policies and procedures. · Perform other reasonable job duties as requested. CRITICAL COMPETENCIES Analytical Skills · Computer Skills · Learning · Arithmetic Computation Interpersonal Skills · Team Work · Interpersonal Skills · Diversity Relations Communications · Applied Reading · Listening · Communication · Writing · English Language Proficiency Personal Attributes · Integrity · Stress Tolerance · Dependability · Adaptability/Flexibility · Presentation Organization · Detail Orientation · Multi-Tasking · Time Management Physical Abilities · Visual Acuity PREFERRED Q UALIFICATIONS Education High school diploma/G.E.D. equivalent Related Work Experience 6 months related experience. Supervisory Experience No supervisory experience is required Certification Notary Public Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.