Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 (408) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents.
Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs.
As a non-asset based organization, we have considerable flexibility when managing customers' supply chains.
Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options.
Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you".
Responsibilities
Daily process and input of all customer orders and distribution accounts. · Provide daily operational reports that are accurate and timely. · Run stock reports to check for product availability. · Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records. · Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management. · Rate domestic transportation bills. · Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. · Trace orders as required and notifies customers of any activity concerning their order. · Ensure accurate and timely client and vendors billing. · Maintain damage records and backorder logs. · Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer. · Input all receipts, putaways, moves, picks, shipments and cycle counts · Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders. · Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner. · Report customer feedback to management, including any signs of customer dissatisfaction. · Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information. · Contribute to maintain strong relationships with vendors (trucking companies, and others). · Provide support with other miscellaneous projects, filing and research · Maintain a current and accurate DLSOP that details the processing requirements for each account. · Answer phone calls according to Expeditors standards · Meet compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. · Meet KPI standards, as per the company’s procedures · Ensure smooth and timely freight process flow · Track and Trace Air Export Files and reporting · Use Tree View on daily basis · Ensure arrival notices are communicated to overseas and customers · Interact with our customers in arranging their international shipments, meeting customer service standards. · Understand department process flow, and looking for best practices to improve operational efficiency and productivity · Overseas communications, timely responses to emails and requests (internal and external) · Escalation of problems to Management when necessary · Attend training classes when required and meet company standards of 52 hours training per year per employee. · Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Requirements
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good Microsoft Office skills Fluent in operational English, both oral and written
