Consumer Exp Specialist I NE

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

About Ah

• Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.
• All while understanding that together we are even better.

Responsibilities

• Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
• Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
• Initiates insurance eligibility at the time of scheduling to ensure timely authorization.
• Maintains current and thorough knowledge of all educational materials necessary to perform department services.
• Researches issues thoroughly and takes appropriate action to promptly resolve them.

Requirements

• Ability to articulate the mission of AH and the CxC [Required] Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required] Demonstrated personal commitment to promoting and providing excelled customer service [Required] Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required] Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required] Education: Associate [Preferred] High School Grad or Equiv [Required] Work Experience: 1+ year prior experience in a call center or customer service environment [Required] Licenses and Certifications: Certified Medical Interpreter (CMI) [Preferred] Physical Requirements: (Please click the link below to view work requirements)

Benefits

• All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time

Shift

Day (United States of America) Address: 6061 S Willow Dr City: Greenwood Village State: Colorado Postal Code: 80111 Job Description: Resolves consumer inquiries accurately and promptly.

Physical Requirements

https://tinyurl.com/23km2677 Pay Range: $19.77 - $31.63 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.