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Boutique Head

Weekday AI

This job is closed: the employer no longer lists it.

Responsibilities

  • Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers
  • Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

Requirements

  • 1\. Scope of the role
  • Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management

2\. Job Profile

  • Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size
  • Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer
  • Curate experiences in coordination with Privee for birthday/ anniversary celebrations of key customers outside or within boutique
  • Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation
  • Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys
  • 3\. Key Deliverables
  • Retail Metrics
  • Repeat Customer and Customer Relationship Management
  • Store Operations & Customer Experience
  • People Development

4\. The right person

  • Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry
  • Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage
  • Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.
  • Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.

Preferred

  • local retail marketing, promotion activities, customer experience management

Pay

  • Weekday AI · Ahmedabad, India · Full-time · Posted 2026-10-28
  • Salary: INR 1,000,000–2,200,000

This role is for one of Weekday’s clients

  • Salary range: Rs 1000000 - Rs 2200000 (ie INR 10 - 22 LPA)
  • Min Experience: 10+ years

Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/42BB2EF753/apply)