Service Development Manager - 12 month fixed term contract

Ready to shape meaningful customer relationships and influence how services are delivered across the energy sector?

As a Service Development Manager for a 12-month fixed term contract, you’ll play a key role in strengthening how we serve Public Sector customers and frameworks, ensuring high-quality operational delivery aligned to business strategy. You’ll influence outcomes that directly enhance customer satisfaction and long-term partnerships, supporting our journey towards An Electric Britain.

Who You Are We're looking for a Service Development Manager who is confident operating in complex stakeholder environments and passionate about improving customer outcomes on a strategic scale. You'll be comfortable building relationships with senior stakeholders, influencing across teams, and driving service improvements that deliver measurable impact.

About EDF UK

• Join a team where your leadership and insight improve experiences every day.
• At EDF, Success is Personal – giving you the freedom to grow your impact, your way.
• At EDF, we believe there are multiple definitions of what it means to succeed.
• That’s why we offer you the freedom to develop a career that’s unique to you.
• Here, Success is Personal – it’s your journey, powered by us.
• Join us and find your success at EDF!

Wednesday 11th November 2026 #LI-Hybrid #SuccessIsPersonal #EDFcareers

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.

Responsibilities

• This is a hybrid role, with an expectation of attending our Exeter office at least once per month depending on your location, alongside flexible home working.
• This balance supports collaboration, stakeholder engagement, and meaningful in-person connection while maintaining flexibility.
• You’ll work cross-functionally with Sales, Structuring, and Customer Success teams to deliver seamless onboarding and ongoing management.
• Your ability to identify improvements, resolve challenges, and build trusted relationships will help drive continuous service enhancement and business success.
• To be successful in this role, you’ll: Demonstrate experience in customer-focused, service improvement, account management, or stakeholder engagement roles
• Build credibility and influence with senior stakeholders, both internally and externally
• Manage complex relationships across customers, frameworks, and operational teams
• Use insight and performance data to identify opportunities for service improvement and better customer outcomes
• Acting as the strategic link between customers, framework providers, and operational teams across the business
• Building and maintaining strong relationships with public sector customers, framework providers, and senior stakeholders
• Reviewing customer journey performance and identifying opportunities to improve service delivery and operational outcomes
• Supporting the resolution of complex customer issues and escalations by coordinating activity across multiple teams
• Representing the business at customer and framework meetings, events, and stakeholder forums
• Driving continuous improvement initiatives that enhance customer experience and deliver positive outcomes at scale
• Collaborating with operational leaders and subject matter experts to overcome challenges and implement effective solutions

Requirements

• Bring strong communication, coordination, and problem-solving skills, with the confidence to navigate challenging situations and escalations
• Ideally have experience working within the energy sector, utilities, public sector, or another highly regulated environment

Benefits

• Pay, Benefits and Culture This role is available as a 12-month fixed term contract.
• Alongside a starting salary of £45,760 , potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.