Technical Support Engineer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

About Trane Technologies

• Be a part of our mission!
• As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
• For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business.
• Do you dare to look at the world's challenges and see impactful possibilities?
• Do you want to contribute to making a better future?
• If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
• Learn about our benefits designed for you to Thrive at work and at home.
• We boldly go.

Responsibilities

• On-Site (5 days) Key Responsibilities Provide advanced technical support for ICS Cool Energy equipment, systems, and applications.
• Diagnose and resolve complex technical issues related to cooling, heating, refrigeration, and temperature control systems.
• Support service engineers, sales teams, and customers with product troubleshooting and technical guidance.
• Act as an escalation point for high-priority or technically challenging service cases.
• Review system performance data, fault logs, and service reports to identify root causes and recommend corrective actions.
• Collaborate with engineering, operations, and service teams to resolve recurring product or field issues.
• Assist in commissioning support, maintenance planning, and system optimization recommendations.
• Develop and maintain technical documentation, troubleshooting guides, service bulletins, and knowledge base materials.
• Deliver technical training and product support to internal teams and, where appropriate, to customers.
• Support continuous improvement initiatives focused on reliability, service response, and technical capability.
• Ensure all work is carried out in alignment with company procedures, quality standards, and health and safety requirements.
• Provide input on product performance, customer feedback, and field trends to help improve service and product offerings.

Requirements

• Qualifications Significant experience in technical support, field service, or engineering support within HVAC, cooling, refrigeration, or temperature control industries.
• Strong understanding of chiller systems, refrigeration principles, fluid cooling systems, and related controls.
• Experience troubleshooting electrical, mechanical, and control-related issues in industrial or commercial equipment.
• Ability to interpret technical drawings, wiring diagrams, P&IDs, and service documentation.
• Strong analytical and problem-solving skills with a structured approach to fault diagnosis.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Proficiency with service reporting systems, CRM/service management tools, and Microsoft Office applications.

Preferred

• Qualifications Experience supporting rental cooling equipment, process cooling systems, or temporary temperature control solutions.
• Familiarity with remote monitoring, telemetry, or connected service technologies.
• Knowledge of customer applications in industrial, manufacturing, pharmaceutical, food and beverage, or commercial environments.
• Professional certifications related to HVAC, refrigeration handling, or technical service.
• Experience mentoring junior engineers or support team members.
• Key Competencies Technical expertise Customer focus Root cause analysis Problem solving Collaboration Communication Accountability Continuous improvement Safety awareness Decision making We offer competitive compensation and comprehensive benefits and programs.