Technical Support Analyst - Endpoint Services

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce. What you'll own Provide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.

About Tsys

• Our passion drives excellence in every interaction and outcome.
• We take accountability for delivering outstanding support experiences and resolving issues efficiently.
• We build strong partnerships across teams and geographies, embracing different perspectives and experiences.
• We work collaboratively to achieve shared goals and deliver exceptional results for our colleagues and customers.
• About the team Our inclusive and global teams win together every day.
• We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
• The people, the energy, the connections – it’s unmatched.
• Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

• Globalpayers think like a client, act like an owner and win as one team.
• We’re curious and innovative – always finding better ways to deliver impact.
• We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Responsibilities

• Deliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.
• Support endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.
• Participate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.
• Collaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.
• We empower one another to make informed decisions and continuously seek innovative ways to improve services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services .
• Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.
• Timing 24*7 shift Proven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.
• It's a bonus if you have Experience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.
• Exposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.
• Experience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.
• This is a good opportunity to bring in some of our values and behaviors Think like a client: We care deeply about our clients' success.
• We ask, listen and learn, staying curious to understand business needs before delivering solutions.