Customer Support (Banking Area)

About Expleo

Expleo is a trusted partner for your innovation journey.

As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business.

With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities -Provide customer support via phone and email, responding to ATM failure reports and technical or functional queries. -Analyse incidents in a structured manner, identify potential causes, and determine the appropriate actions required for resolution. -Use the Knowledge Base to support troubleshooting and incident resolution. -Communicate with financial institutions regarding reported incidents and follow up on requests. -Document relevant information, summarise findings, and monitor incidents through to resolution

Requirements

• Essential skills -Professional experience in customer support, preferably within the banking sector. -Knowledge of payment systems and the banking ecosystem. -Good command of both Portuguese and English, spoken and written. -Proficiency in Microsoft Office, particularly
• Outlook, Word, Excel, and PowerPoint. -Strong verbal and written communication skills. -Good analytical, problem-solving, and decision-making skills. -Strong organisational skills, autonomy, and ability to learn quickly. -Proactive attitude, initiative, and adaptability.