Core Operations Transaction Processing

The Operations Support Specialist 5 is a Retail Banking Operations & Process Specialist role responsible for executing, streamlining, and maintaining core retail banking Back-office transaction support, account lifecycle servicing, and operational workflow integrity.

Responsibilities

• Operating at the intersection of transaction processing, data control, and client account administration, the specialist ensures rigorous adherence to operational standards, documentation policies, and regulatory compliance.
• Beyond day-to-day operations, this role actively contributes to operational excellence by identifying process enhancement opportunities, eliminating repetitive manual effort, and supporting process re-engineering initiatives.
• The specialist serves as a key liaison across upstream and downstream processing teams, Team leaders, managers, and internal/external stakeholders, leveraging strong domain knowledge of retail banking products, core banking systems, ledger accounting, AI governance, and automation tools to minimize operational risk and elevate efficiency.
• Review, post, and validate financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts.
• Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness.
• Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings.
• Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status, and validate operational controls.
• Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting, and data validation models) to analyze structured financial datasets, spot anomalies, and compile operational tracking metrics.
• Proactively analyze end-to-end workflows to identify inefficiencies, manual handoffs, and repetitive operational tasks.
• Drive process re-engineering and simplification initiatives to eliminate redundancies, reduce manual operational touchpoints, accelerate turnaround times, and mitigate human error.
• Collaborate with transformation and technology teams to evaluate and deploy automation tools, robotic process automation (RPA), workflow automations, and digital tools to enhance team productivity and process scalability.
• Prepare recurring and ad-hoc operational MIS reports, exception dashboards, and root-cause analysis summaries for management review.
• Drive proactive escalation and resolution tracking for critical high value transactions/account breaks, transaction bottlenecks, and service delivery roadblocks.
• Assist in workflow management and distribution, supporting peer guidance, on-the-job training for onboarding team members, and process walkthroughs for audit reviews.
• Track record of managing operational data with complex spreadsheets and structured databases.

Requirements

• 3–4 years of relevant professional experience within banking operations, financial services processing, or a corporate business operations environment.
• Proven experience working with retail banking products, transaction processing, and customer account maintenance.
• Demonstrated hands-on capability in performing financial reconciliations, ledger posting verification, or discrepancy investigations.
• Strong analytical problem-solving to dissect complex financial data, conduct root-cause analysis on recurring breaks, and implement corrective operational controls.
• Strong verbal and written communication skills to interact seamlessly with upstream/downstream partners, operational leads, internal audit, and business stakeholders.
• Familiarity with AI governance standards, model risk controls, or participating in digital transformation projects.
• Bachelor’s Degree / University Graduate in Finance, Accounting, Business Administration, Economics, Commerce, or a related discipline (or equivalent practical work experience).

Preferred

• Experience with or working knowledge of process automation tools (e.g., Power Automate, RPA platforms, Python, VBA, or low-code automation tools) is considered a strong added advantage.

Work Schedule

& Shift Details Work Timing: India Core Night Shift Hours (supporting US Business Hours / US Operations).

Flexibility

Willingness to support peak processing periods, month-end/quarter-end financial close, and critical operational deliverables. #LI-SG6 ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills Financial Reconciliations, Retail Banking, Transaction Processing. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.