Customer Service Assistant (Maternity Cover)

Consol is a growing national tanning brand with 58 studios nation-wide (and counting!), leading the field in safe and responsible tanning. We want you to be a part of our future! An exciting opportunity has arisen within our Helpline Team for a Customer Service Assistant.

Our Helpline department operates Monday to Sunday between 7am and 10.30pm. Flexibility is a must for this position, day, evening and weekend availability is essential. Some designated shifts will be worked from home.

About consol

This is a fixed-term maternity cover position for up to 9 months, with the possibility of an extension depending on business needs.

Responsibilities

• About the role You will support our studio teams with the smooth day-to-day running of Consol studios and help ensure our customers receive the highest standard of service.
• This varied role involves answering customer queries, providing remote support to studios and completing administrative tasks to help maintain efficient operations.
• Experience handling calls and answering customer queries.

Requirements

• What we’re looking for Essential Previous customer service experience.
• GCSE English or an equivalent qualification, or demonstrable communication skills.
• Experience supporting a team by email and telephone.
• Good time management and organisational skills.
• Motivation to learn and take on new challenges.

Preferred

• Experience in a fast-paced customer service environment.
• Experience working with age-restricted products and checking age verification.
• Experience working in a dedicated support team.
• Familiarity with CCTV technology and remote services.

Benefits

• What we offer £13.00 per hour.
• Training opportunities to support career progression.
• 10% off PureGym membership and no joining fee.
• Free use of tanning facilities after each shift.
• Staff discount on all vending products.
• Additional holiday allowance and bonuses at five and ten years’ service.
• Consol Tanning Ltd is a diverse and inclusive workplace where all employees feel valued and respected.

Equal opportunities are important to us, and we welcome applications from all backgrounds.