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Customer Service Team Lead

Uline

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Customer Service Team Lead Pay from $33 to $38 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

About Uline

  • Careers Packed with Potential.
  • Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
  • Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
  • Uline is a drug-free workplace .
  • Explore Uline.jobs to learn more!

Responsibilities

  • Responsibilities Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
  • Handle escalated customer issues and provide weekly support for customer interactions.

Requirements

  • High School diploma or equivalent required.
  • Bachelor’s degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership / supervisory role preferred.
  • Effective communication skills.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Employee Perks Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) #ZR-ILCS Our employees make the difference and we are committed to offering exceptional benefits and perks!