Customer Service Department Manager

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

About Uline

• Careers Packed with Potential.
• Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
• Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
• Uline is a drug-free workplace .
• Explore Uline.jobs to learn more!

Responsibilities

• Responsibilities Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Requirements

• Minimum Requirements Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Best-in-class, clean, modern air-conditioned facilities.
• First-class fitness center and beautifully maintained walking paths.

All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-BW1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS Our employees make the difference and we are committed to offering exceptional benefits and perks!