Hotel Operations Manager

Operations Manager is a hands on role and requires flexibility to work shifts to suit the business needs, including evenings and weekends.

About AccorHotel

• We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
• Here, we believe in you and what you bring to the table.

Responsibilities

• Responsible for the Operational Heads of Department and reporting to the General Manager.
• You will ensure brand and company standards are maintained.
• Ensure guest expectations are anticipated and exceeded.
• You will act on behalf of the General Manager in their absence.
• Empower and train staff to manage guest feedback and complaints effectively.
• Drive improvement through RPS analysis.
• Lead daily and weekly operational meetings.
• Monitor and drive departmental sales and maximise upselling opportunities Support preventative maintenance Ensure fair, professional handling of employee relations, being the Hotels HR Champion Conduct inductions, probation reviews, 1:1s, and annual appraisals.
• Plan personal and team development with a focus on performance improvement.
• Attend all H&S, fire, and food safety training and ensuring external audits are exceeded Abide by relevant legislation, including Health & Safety at Work Act 1974 and COSHH guidelines.

Benefits

• There are many opportunities for development and advancement.
• Fairview Hotels can offer the following benefits: Free parking, Uniform, Meal whilst on duty Two Bonus breaks each year following the successful passing of our probation period.

Operational background in hospitality, previous Head of Department. Level 2 Food Safety, Level 2 H&S would be preferrable

You must be eligible and be able to prove your eligibility to work within the UK Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

The Novotel Wolverhampton is a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. With 8 meeting and function rooms catering for 150.