Field Service - Analytical Instruments

This role is responsible for the installation and maintenance of the instruments, preventive maintenance as well as other after-sales technical support solutions to the customers.

Responsibilities

• They are responsible for establishing and maintaining proper business relationships with customers in order to address their inquiries, concerns and requests from time to time.
• Perform installation, calibration, maintenance and repair of the instruments and parts via visits, telephone and/or email. • Ensuring high level of customer satisfaction for all instruments in the assigned product lines, designated territory and customer accounts. • Serving as the primary customer contact for technical and service issues for the product lines, designated territory and customer accounts. • Identifying, managing and coordinating with various departments in the company to resolve customer concerns proactively. • Ensuring that the maximum number of instruments from the assigned product lines and territory are covered under Annual Maintenance Contract. • Taking responsibility and following-up for collection of service receivables. • Quoting, negotiating and closing service contracts and repair charges with customers. • Ensuring full compliance to CRM and AP Service processes, workflows and guidelines. • Ensuring monitoring and managing of CRM saved searches to ensure proper check and control on various tasks. • Strict adherence to all systems at AP • Gaining and regularly updating a comprehensive technical knowledge of the assigned products. • Identifying and transferring leads and sales opportunities to members of the sales team. • Communicating new service opportunities, special developments, information, or feedback gathered through field activity to appropriate colleagues. • Ensuring timely and effective communication with customers and colleagues. • Assist Sales Team in conducting demonstrations, when required.
• Anton Paar Our team of service technicians operates throughout Colombia, Panama, Ecuador, Costa Rica and Nicaragua. Ensuring customer satisfaction with our measuring instruments. To strengthen customer support , we are looking for additional team members.

Requirements

• Required Skills and Abilities: • Excellent written and verbal communication • Must have - interpersonal, problem-solving, presentation and organizational skills • Ability to work independently and responsibly • High commitment to customer satisfaction Education and Experience: • Master’s/ Bachelor’s degree