Technical Service Area Manager (West)

Responsibilities 1.

About Danaher

• Join our winning team today.
• Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
• We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
• For more information, visit www.danaher.com .

Responsibilities

• Management and Operations - Train and manage the POCT technical service team of distributors, set team KPIs and supervise their implementation. - Allocate technical service tasks, coordinate resources, and ensure rapid response to customer needs (such as installation, maintenance, calibration, etc.). - Optimize service processes, enhance team efficiency, and reduce equipment downtime.
• 2.
• High-end Technical Support and Customer Management - Handle complex technical issues and provide on-site support for key customers (based on the key customer list determined by the company each year). - Regularly visit key customers, collect feedback, and drive the improvement of customer satisfaction. - Lead customer training programs to ensure medical staff are proficient in operating the company's products.
• 3.
• Cross-departmental Collaboration and Project Management - Collaborate with the sales team to assist in identifying risks and opportunities for key customers and help sales take corresponding countermeasures and actions. - Interface with R&D, quality, and technical support to assist in promoting product improvements. - Manage service-related projects, such as after-sales product sales and regional equipment proactive maintenance.
• 4.
• Compliance and Data Analysis - Ensure technical services comply with regulations such as ISO13485 and improve the service documentation system. - Analyze service data (such as equipment failure rates, test card failure rates, etc.) and develop preventive maintenance strategies.