Customer Experience & Administrative Coordinator

& Administrative Coordinator American Bathroom Remodelers San Diego, CA | In-Office American Bathroom Remodelers is looking for a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to join our growing team.

Responsibilities

• This is more than a traditional call center role.
• You’ll support customers while also working closely with our sales, marketing, operations, and administrative teams to help keep appointments, schedules, leads, and day-to-day tasks moving.
• We’re looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.
• You’ll Do Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads

Schedule, confirm, reschedule, and manage customer appointments

• Coordinate calendars for our Design Coordinators Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Requirements

• You should be: Friendly, confident, and professional on the phone
• Highly organized and detail-oriented
• Dependable and strong at follow-through
• Comfortable juggling multiple priorities

Proactive and willing to help where needed

• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications

Resourceful when troubleshooting unfamiliar systems or processes

• Able to learn new technology without requiring constant step-by-step direction
• Someone who takes ownership and helps keep things moving
• Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.
• We would rather hire someone who is intelligent, dependable, resourceful, adaptable, technologically proficient, and great with people than someone who simply checks every box on a resume.
• To Apply Please send your resume along with a short introduction telling us a little about yourself, how you work, your experience with technology and business software, and what you’re looking for in your next position.
• Skip the generic cover letter.
• We’re interested in finding the right mutual fit .