Client Service Representative

Representative Animal Urgent Care | Arvada, CO Animal Urgent Care in West Arvada is a 24hr emergency hospital proudly serving our community. Established in 2007 to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence.

About Ethos Veterinary Health

Our team is a unique blend of dedicated professionals- many of them tenured team members- who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.

Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.

You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Responsibilities

• Uniform stipend Job Description In this role you will be the face of AUC Arvada, helping clients as they are checking in for appointments, waiting in the lobby and discharging, etc.
• Our CSRs are crucial members of our hospital team.
• Provide high-quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief

Collect deposits for appointments and procedures

• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed

Sign in visitors and vendors

• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion Qualifications At least 2 years of customer service experience in the veterinary field preferred.
• Familiarity with payment collection processes.

Why choose AUC Arvada?

• Our mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine.
• We’re looking for new teammates for our Arvada hospital, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.
• Nearby Communities AUC ARVADA attracts team members from throughout the Denver metro area, including: Arvada, CO Westminster, CO Wheat Ridge, CO Lakewood, CO Golden, CO Broomfield, CO Thornton, CO Northglenn, CO Denver, CO Edgewater, CO Federal Heights, CO Superior, CO Louisville, CO Lafayette, CO Boulder, CO Know Someone Amazing?
• If this role isn't the right fit but you know a great veterinary professional, send them our way!
• Email to learn more about current opportunities.

Requirements

• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Pay

Compensation $20 – $22/hr. based on experience

Benefits

• TBD Flexible Hours Needed Occasional weekends/ holidays required
• Benefits Include 401(k) with employer match
• Health, Dental, and Vision insurance HSA / FSA options

Life and Disability insurance

• (PTO) and Holidays Employee Assistance Program (EAP) Employee Pet Discount Professional development and continuing education support
• Here, mentorship is a two-way street.

Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.