CI Tech Operations Engineer

CI Tech Ops Engineer Location: Bangalore Reporting to: CI Tech Operations Manager Team name: CI Operations Vertical: CI Business About the Team and the Role Behind every Ather ride is a charger that just works. Ather Grid is India's widest two-wheeler fast-charging network, with 5,000+ fast chargers across 395+ cities and a growing footprint in Nepal and Sri Lanka. The CI Operations team keeps this network healthy and getting smarter. As a CI Tech Ops Engineer, you will be the driving force behind the reliability of our network.

About Ather Energy

Want to know more?

• At Ather, we’ve built India’s first intelligent scooter, from scratch.
• Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience.
• We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally.
• Today, our product offerings include the Ather 450X, 450S, 450 Apex, Rizta, Konarc.
• Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience.
• Be You, With Us The Ather story doesn't write itself - our people do.
• We believe everyone is equal, but not the same.
• Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences.
• We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.

Responsibilities

• You will monitor charger performance, act as the L2 level escalation support for field technicians, and dive deep into data to track system health across Public and Semi private chargers.
• If you are passionate about maintaining system health, crunching data to find failure trends, and ensuring a seamless charging experience for our customers, this is your seat.
• Monitor the charger performance, justify uptime percentages and other key metrics, and manage all related communication with stakeholders.
• Act as L2 level escalation support for field technicians and ensure the timely raising of breakdown and periodic maintenance tickets to the Field systems.
• Crunch data and develop ad-hoc dashboards to identify failure and usage trends.
• Identify system failure patterns, escalate appropriately, and take necessary corrective actions.
• Alpha and Beta systems and support observations on their performance.
• Respond to and close customer escalations.
• Work closely with the Customer Service team to identify and address charging concerns.
• Help the Customer Quality team use CI Issue logs to track the failure history of field systems.
• Support the Business team with ad-hoc updates regarding down systems.
• Work closely with CQ, PQ, Engineering, Field Ops, and Business teams to address ongoing challenges and ensure PAN charger uptime aligns with vertical-level goals.
• Stay connected and up to date with changes in the CI team and the rest of the organization.

Requirements

• B.E./B.Tech in Electrical, Electronics with 2-4 years of experience in related job profiles.
• Advanced Data Analytics skills and strong Technical knowledge to diagnose and identify system failure patterns.
• Strong Project Management skills, proficiency working in a data driven environment, and a proven track record of Managing Tasks, Pursuing goals, and Producing Output.
• Excellent Coordination, Collaboration, and Communication skills to align cross-functional teams and manage stakeholder updates effectively.
• Ability to Establish rapport, Interact with people smoothly, and Provide insights.
• Flexibility in Embracing change, Inviting feedback, and Showing Composure during critical escalations.
• Basic Negotiating Skills and the ability to Resolve Conflict when navigating competing priorities between teams.
• Familiarity or basic Networking Skills to support deeper technical troubleshooting.