Front Office Supervisor

Avani Queenstown Hotel are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

About Minor International

• At Minor Hotels, we value our people as the heart of our success.
• Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries.
• Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Requirements

• Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm $30 NZD per hour Immediate start available
• To be successful in this role you will have: Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Benefits

• Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: What We Offer: Career Growth: Learning and development programs to boost your career.
• 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• International accommodation discounts across our hotel brands .
• Cashback and discounts at 400+ top retailers in AU/NZ.
• Discounted entertainment and activities.
• Exclusive health insurance offers and workplace banking benefits .
• Parental and birthday leave.
• EAP and tailored wellness support.
• Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences.
• We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
• Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
• Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.
• You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.