MGS Global HR Service & Operations Manager

The Global HR Service & Operations Manager leads service integration, expansion, and operational transformation initiatives across the MGS HR service portfolio.

About Mars (External)

What are we looking for?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

Responsibilities

• Through June 2027, this role serves as the dedicated LATAM Integration Lead, responsible for transitioning local P&O operations into the MyP&O (HR) operating model while ensuring operational readiness, process standardization, governance compliance, and successful knowledge transfer.
• Following completion of the LATAM integration program, the role will continue leading service expansion, implementation, and operational transformation initiatives across the global service portfolio.
• Experience in M&A (Mergers & Acquisitions) or corporate integrations, service transitions, operating model transformations, or geographic expansion initiatives.
• Proven ability to work autonomously and stand alone in decision-making and stakeholder management.

What will be your key responsibilities?

• LATAM Integration Program Leadership (Permanent role with primary accountability through June 2027 for Phase 1, followed by ongoing leadership) Lead end-to-end integration of LATAM P&O operations into the MyP&O (HR) operating model.
• Drive process mapping, future-state design, standardization, and harmonization activities across LATAM markets.
• Partner with regional P&O(HR), Legal, Payroll, Technology, and Service Delivery teams to evaluate local requirements and define scalable solutions.
• Lead knowledge transfer, onboarding, readiness assessments, and transition activities supporting operational migration.
• Coordinate testing, deployment, stabilization, governance, controls, and audit readiness activities.
• Drive regional policy and process harmonization while balancing local compliance requirements and enterprise standards.
• Service Integration & Expansion Lead implementation projects related to new services, countries, acquisitions, operating model changes, and functional transitions into Operations.
• Assess operational impacts, service demand, resource requirements, implementation costs, and scalability considerations.
• Manage the service intake process, including evaluation, prioritization, approval coordination, and operational impact assessments.
• Ensure service implementations align with governance requirements, operating model standards, and customer experience objectives.
• Project & Stakeholder Management Develop and manage project plans, milestones, dependencies, risks, and implementation deliverables.
• Coordinate activities across Operations, GXOs, GPOs, Digital, Knowledge Management, Associate Experience, Finance, and business stakeholders.
• Facilitate governance reviews, stakeholder alignment, readiness assessments, issue resolution, and decision-making forums.
• Partner with leadership teams to evaluate business impacts, implementation approaches, and value realization opportunities.
• Operational Readiness & Transition Coordinate readiness across people, process, technology, controls, communications, and knowledge management.
• Support deployment, stabilization, and transition of services into ongoing operational ownership.
• Ensure implementation activities meet quality, compliance, governance, and service performance expectations.
• Identify opportunities to improve implementation effectiveness, accelerate adoption, and enhance operational outcomes What can you expect from Mars?

Requirements

• Knowledge of LATAM HR operations, payroll and benefits integration touchpoints, and regional regulatory environments.
• Fluency in Spanish and English; Portuguese preferred.
• Experience with Workday, ServiceNow, and shared services operating models.

Benefits

• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.