Imperative Logistics - Logistics Coordinator - II

S UMMARY The Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.

Responsibilities

• JOB FUNCTIONS Deliver exceptional customer service by means of excellent quality performance

Timely communication with stakeholders via email and phone

• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
• Keep records of customer contact, transactions, comments, and complaints.
• Ensure documentation is complete, professional, and accurate
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
• Communicating and coordinating with colleagues as necessary

Collaborate with both internal and external teams

• Train other employees within the department on an as-needed basis
• Adhere to company KPI’s (key performance indicators) Q UALIFICATIONS Senior: 3+ years industry experience

Requirements

• Experience in a customer service role; with excellent customer service and communication skills
• Ability to be patient and understanding, especially in the midst of challenging situations

Comfortable using computers and Microsoft Suite, specifically

• Excel Ability to effectively problem solve and communicate effectively via phone and email
• Ability to work independently and a part of a team
• Experienced problem solving mindset and good attention to detail Increased level of proficiency is expected in related tasks as it pertains to the job

Preferred

• Cargo Wise or equivalent system experience PHYSICAL REQUIREMENTS The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard WHAT WE OFFER Medical, Dental, and Vision insurance 401k + matching contribution HSA + matching contribution

Paid Time Off

Life Insurance Employer-paid short and long-term disability insurance ...and more! Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.