Professional - Quality Analyst

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.

About Sutherland

At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Responsibilities

• Quality Analyst in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Relay important information in the form of timely and accurate reports.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Automation.
• Cloud Engineering.
• Advanced Analytics.

Requirements

• Our most successful candidate will have: - Six months experience in process transformation - Ability to work in MS Office - Ability to work in a fast-paced environment - Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Benefits

• For Enterprises, these are key factors of success.
• For us, they're our core expertise.
• We work with global iconic brands.
• We bring them a unique value proposition through market-leading technologies and business process excellence.

• All your information will be kept confidential according to EEO guidelines.
• Artificial Intelligence.
• Sutherland Digital Outcomes.