IT Support Technician - Bilingual in Korean REQUIRED

PC & Operating System Support Provide onsite technical support for desktop computers, laptops, and Windows operating systems.

Responsibilities

• Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
• Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
• Perform PC setup, system imaging, software installation, and device replacement.
• Support operating system updates, security patches, and routine system maintenance.
• Assist with user account setup, password resets, and basic access-related issues.
• IT Helpdesk & End-User Support Respond to employee IT support requests and troubleshoot technical issues.
• Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
• Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex technical issues to appropriate IT teams or vendors.
• Maintain accurate IT asset and equipment records.
• IT Infrastructure & Operational Support Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
• Assist with workstation deployment, equipment replacement, and IT inventory management.
• Coordinate with internal IT teams to ensure stable daily IT operations.
• Support IT-related activities in office and manufacturing environments.

Requirements

• Follow company IT security policies and operational procedures.
• Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
• Hands-on experience supporting Microsoft Windows operating systems.
• Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.
• Experience installing and troubleshooting business applications and peripheral devices.
• Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
• Familiarity with user account administration and general IT support procedures.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to provide technical support independently in an onsite environment.
• Strong organizational skills and the ability to manage multiple support requests.

Preferred

• Qualifications Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
• Familiarity with Active Directory, Microsoft 365, and remote support tools.
• Experience with PC imaging, workstation deployment, and IT asset management.
• Basic understanding of MES or other manufacturing IT systems.
• CompTIA A+, Network+, or Microsoft-related certifications.
• Experience coordinating with corporate IT teams or external technical support vendors.
• All your information will be kept confidential according to EEO guidelines.

IT Support Technician Location

Columbia, NC Employment Type: Full-Time / Contract Salary: Approximately $60,000 annually (DOE) Work Arrangement: Onsite Position Overview We are seeking a motivated and technically skilled PC/OS Support Specialist / IT Support Technician to provide onsite IT support facility in Columbia, NC. The ideal candidate will have hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment. This position will primarily focus on day-to-day PC and operating system support, ensuring that end users and business operations receive timely technical assistance. There may also be an opportunity to transition into a Manufacturing Execution System (MES) Operator role in the future, depending on operational needs.