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Senior Site Reliability Engineer - Storage Platforms

Five9

  • Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
  • Senior Site Reliability Engineer – Storage Platforms to design, implement, and support
  • This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes, and extensive working knowledge on Linux Operating systems.

About Five9

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities

Kubernetes platforms

  • in a private cloud environment. This role focuses on scalability, resilience, automation, and performance using Infrastructure-as-Code and GitOps practices.
  • You will also collaborate with platform and SRE teams to maintain secure, performant, and multi-tenant-isolated services that serve high-throughput, mission-critical applications.
  • Design, implement, and operate
  • large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
  • Deploy and support

enterprise storage platforms

  • (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
  • Build self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
  • Infrastructure-as-Code
  • using Ansible, Terraform, Helm and Git, with Python/Bash automation.
  • CI/CD pipelines
  • for infrastructure updates, patching, upgrades, testing, and rollback.

observability, alerting, and auto-remediation

  • using GitOps and tools such as Prometheus, Loki, and Grafana.
  • high availability, disaster recovery, and scale-out infrastructure.
  • Develop and review
  • high-level and low-level design documents for storage infrastructure
  • Perform deep troubleshooting across
  • storage, Kubernetes, hypervisors, networking, and Linux systems

Participate in

  • on-call rotations, incident response, and root cause analysis.
  • change management, documentation, and operational best practices.

Requirements

  • Software Defined Storage (SDS)
  • 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux.
  • Strong hands-on experience with

SDS solutions

  • (Ceph, Longhorn) and storage migrations from legacy systems.
  • block, file, and object storage, including Fibre Channel and IP-based protocols.
  • Experience with NVMe-oF or iSCSI fabrics.
  • Expert knowledge of
  • Kubernetes
  • Linux systems
  • (Ubuntu, RHEL/CentOS).
  • Infrastructure-as-Code (IaC)
  • (Ansible, Terraform).
  • Strong scripting skills in

Python and Bash

  • (Golang (GO) a plus).
  • Strong working knowledge of Enterprise DNS and integrations with Kubernetes
  • 24x7 mission-critical production environments
  • Hands-on experience with
  • KVM hypervisors (Suse Harvester, OpenStack)
  • Strong written and verbal communication skills.

Git, CI/CD pipelines, and automated testing frameworks

  • Ability to write technical documentation and contribute to community wikis or knowledge bases.
  • Bachelor’s degree in computer science or equivalent professional experience.
  • security and infrastructure lifecycle management.
  • ITIL Foundation/advanced certifications in support of ITSM standard methodology.
  • Background in telco, edge cloud, or large enterprise environments.
  • CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications.
  • Master’s degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered.
  • A collaborative team that’s deeply invested in infrastructure excellence.
  • The opportunity to shape a next-generation private cloud platform-built reliability.
  • Access to the latest tools, frameworks, and upstream project developments.
  • Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions.
  • Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders.
  • Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices.

Preferred

  • OpenStack Cinder multi-backend administration.
  • Backup platforms (Rubrik).
  • Understanding of

Pay

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

The US base salary range for this role is below.

$90,700

$252,200 USD

Benefits

  • Complex technical challenges that require creative, scalable solutions.
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
  • All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.