Customer Experience Coach

Responsibilities

• Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.
• You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Provide one-on-one support during scheduled program sessions

• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.
• As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.
• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Preferred

• This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.
• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay

Compensation: $23–$30/hr + quarterly performance based bonuses.

Benefits

• Help people move forward while building a meaningful career.
• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment
• Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Customer Experience Coach

Serenity Mental Health Centers · Fairfax, United States · Full-time · Posted 2026-10-27

Shift: Monday–Friday, 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every 8 weeks.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply

[Apply at Serenity Mental Health Centers](https://apply.workable.com/serenity-mental-health-centers/j/26D5E5893F/apply)