Logistics Client Support Specialist

Responsible for being the main point of contact for assigned clients, and ensuring the optimal (timely, cost-effective) execution of sale contracts, while continually providing high-quality service to all involved stakeholders

About Jobs for Humanity

• Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905.
• Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions.
• We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet.
• For more information, visit www.sucafina.com.

Responsibilities

• Ensure efficient execution of sale contracts for assigned clients (from offering/sampling phase to delivery), and keep related data up-to-date
• Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant
• Issue shipping instruction and logistic documents related to assigned sales (invoices, release documents, cover letters...), and instruct/ensure upload of related external documents where required
• Work closely with relevant internal teams, clients, brokers, and logistic-service providers to ensure 24h customer service, data accuracy and efficient coordination (position check, effective back-up/ handover, etc.) Work closely with Sales team, Inbound teams and Head office to anticipate execution challenges and advise on potential solutions
• Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business
• Monitor assigned clients’ position & receivables
• Education: BA or equivalent – a focus on Commodity Trading, Logistics or Management is a plus Other certifications are a plus Experience: Experience in an international environment/ global collaboration Experience in coffee trade logistics is a plus Experience in Customer Service is a plus Technical Skills: Good knowledge of Excel, Word, Outlook Knowledge of collaborative tools (MS Teams, SharePoint,...) & Power BI are a plus Knowledge of SAP (compulsory) Knowledge of Incoterms Knowledge of ESCC is a plus Knowledge of PBI is a plus

Requirements

• Soft Skills: Excellent organizational skills (ability to prioritize, plan tasks and respect deadlines) Teamwork skills/ team spirit Ability to work under stress and respond to tight deadlines High level of autonomy Proactiveness Languages: Excellent knowledge of English and preferably also of French Knowledge of any other language is a plus
• We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People.
• Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

Benefits

• We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!