Office Assistant

Position: Office Assistant

• Shift: Monday to Friday from 7:00a,-6:00pm (8 hour shift)
• The Office Assistant performs a variety of clerical tasks to support various departments at the local Tacoma office.

Responsibilities

Location: Park Plaza North Garage

• Depending on the needs of the assigned department, the Office Assistant is responsible for greeting and assisting customers, completing assigned projects, filing and record keeping, and general office correspondence.
• The Office Assistant works closely with fellow team members and leadership to ensure quality standards are met at all times.
• The Office Assistant provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
• Greet customers in a friendly and courteous manner.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Assist in submitting invoices for payment and reconciling expense reports.
• Complete special projects as assigned by leadership.
• Communicate professionally at all times with visitors and teammates.
• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails and phone calls within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for parking customers, including; potential customers, existing customers and stakeholders.

Provide comprehensive branch, lot and account maintenance support

• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining parking customers
• Ensure all customer account information is updated accurately, and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provides support and training to new positions.
• Keeps accurate records and updates all systems with required information.
• Assists other CSR’s with trouble shooting for clients.
• Maintains deliverable calendar to ensure external and internal deadlines are met.
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
• Provide service for telephone-based customers for sign-ups and maintenance of parking accounts.
• Provide user support/assistance to customers using the web-based interface.
• Complete all after-call work required to finalize a new customer sign-up or modify an account.
• Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
• Assist daily parkers with meter out of orders and requests for information
• All other duties as assigned.

Requirements

• At least 18 years of age
• Excellent customer service and communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong work ethic and reliability with professionalism and poise
• Superior interpersonal, verbal, and written communication skills

Strong analytical abilities and sound judgment in decision-making

• Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
• Ability to multitask, prioritize, and organize within a structured environment
• Motivated, take initiative and possess strong work ethic
• Ability to respond to customer complaints maintain professionalism at all times
• Conflict resolution
• Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements

Exceptional telephone etiquette

• Ability to successfully and consistently achieve individual and departmental service level goals
• Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Preferred

• Previous administrative support experience, preferred

Pay

Pay: $24 an hour

$24.00 - $26.00 / hour

Benefits

• Join our team and enjoy an outstanding benefits package, including:
• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
• (Part Time)
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Access behavioral Health Care to assist with personal needs for you and your family members.