Technical Trainer

This position is responsible for executing training for all Repair Technicians across all product categories in the service operation.

Responsibilities

• This team member will be responsible for scheduling and delivering training, post-training follow-up, documenting training, evaluating trainees, testing/certification, and developing training curriculum.
• Remains committed to helping the business unit long after initial solutions have been applied; follows up post-training to ensure the training delivered is actively being followed to achieve desired outcomes.
• Works and collaborates effectively in dynamic environments.
• Builds professional capability by acquiring new knowledge and applying said knowledge appropriately.
• Have knowledge of Lean Manufacturing principles and practice 5S and safety.
• Able to react to change effectively and handle other tasks as assigned.
• Ambitious and driven to identify problems in each process and adapt training as necessary to be as effective as possible.
• Self-directed in work and time management, while also having the ability to follow a strict training schedule as needed.
• Stays focused during times of uncertainty or change.
• Ability to quickly and thoroughly learn all facets, functions, and protocol of the role that is being trained on.
• Educate and evaluate Repair Technicians on company quality standards.
• Test/certify Repair Technicians in their roles.
• Monitor performance metrics to actively participate and report on results for 30/60/90-day reviews for trainees.
• Look for new ways to improve training.
• Works and collaborates effectively in unstructured or dynamic environments.
• Ability to train others on and transfer knowledge and skills to effectively communicate what the trainee(s) needs to know, and why they need to know it.
• Possesses the following knowledge, skills and abilities required of role: Effectively present in small or large groups using current and professional materials; able to manage group dynamic during presentations.
• Efficiently manage time.
• Successfully manage trainees, processes, and material resources to achieve desired outcomes.
• Draw all members into active and enthusiastic participation.
• Handle challenging situations with diplomacy and tact.

Requirements

• Sufficient knowledge of the Microsoft Office suite.
• Flexibility in work schedule to accommodate team shifts.
• Strong technical aptitude.
• Must be able to lift up to 30 pounds.
• Must be able to perform job being trained on.
• Proficient in Microsoft Office suite.
• Proficient at presenting in Microsoft Teams Effective communication skills, both written and verbal, are required.
• Milwaukee Tool is an equal opportunity employer.

Preferred

• Training experience highly preferred.
• Knowledge of Korber One WMS and Microsoft Dynamics AX, Oracle preferred.

Physical Demands

Standing for extended periods of time while delivering action-oriented training. Speaking/presenting information for extended periods of time.