iCare Support Analyst (Inpatient Workflows)

Responsibilities

• Newport News, VA (onsite) Overview The iCare Support Analyst is responsible for achieving an in-depth understanding of iCare applications, additional integrated systems, policies, procedures and workflows of the areas they support.
• This role is responsible for continuously evaluating the iCare application by analyzing current state processes, troubleshooting issues, and identifying process improvement opportunities to ensure a successful integration between clinical/ business practice and the relevant iCare applications.
• The iCare Support Analyst evaluates potential mismatch between information technology workflows and clinical or business workflows and works with an integrated team to brainstorm and implement solutions.
• The Analyst must have the ability to understand and translate the functionality of the iCare application and workflow to team members/providers in both the practice/facility and the classroom setting.
• What you will do Support two (2) or more Epic applications.
• Develop a working knowledge of all clinical information systems in place and the infrastructure for the clinical information systems to support the staff and leadership in troubleshooting, upgrades, and training.
• Continuously evaluate the EMR application by analyzing current state processes, troubleshooting issues, and identifying process improvement opportunities for successful integration.
• Provide technical and clinical expertise and communicate clinical system functionality and capabilities while participating in identifying alternative solutions that meet the needs of end-users and stakeholders.
• Stay abreast of new developments from Epic User Web.
• In conjunction with Stakeholders validate and determine if the problem, need or issue is application, training or technical related.
• Gather and organize relevant information pertaining to the incident and follow up through resolution.
• Collaborate with colleagues and other stakeholders to implement changes and associated education.
• Promote and educate the use of clinical informatics, standardization, and point-of-care decision support in everyday clinical practice.
• Ensure education associated with the changes is appropriate to the change and end-user.
• Participate in all system testing efforts and change management to ensure quality assurance is met Actively communicate system and end-user issues to the team.
• Collaborate with the team members to identify and solve problems and implement solutions.
• Optimize the design of clinical information systems to meet the needs of end-users including physicians, nurses, ancillary, clinical and administrative staff.
• Conduct re-evaluation of implemented solutions and workflows.
• Participate in ongoing change evaluation and support end-users in maintaining changed workflow and technological processes.
• Facilitate and teach (as appropriately credentialed) new hire and on-going training for system changes and upgrades to include onsite go live and upgrade support.
• Represent the end-users' workflow in health system initiatives.
• Provide ongoing evaluation of training and operational workflows.
• Licenses and Certifications Credentialed Trainer - EPIC within 180 Days (Required) Epic Certification - EPIC within 180 Days (Required) Other Requirements Call Rotation To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

Requirements

• Maintain Epic Certifications and New Version Trainings Qualifications Education Bachelors Degree, in a related field (Healthcare Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, Sciences) (Required) or Program Graduate, Technical License (Required) or High School Diploma or GED, with 6 years of progressive healthcare experience, preferably in an Integrated Delivery Network in Clinical Care, Operations or IT support (Required) Experience 3 years EPIC Support Training or EPIC End User experience in any healthcare business line (Required) 3 years of progressive healthcare experience, preferably in an Integrated Delivery network in clinical care, operations or IT system support (Required) Skills and Abilities Competency in at least 2 EPIC End User Roles Ability to provide on-call support
• Ability to be receptive to needs expressed by customers while clearly communicating system capability and constraints Self-starter that can manage projects independently with strong follow up skills

Pay

Newport News, Virginia Hiring Range $76,400.00 - $105,050.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.