Delivery Analyst

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities.

Responsibilities

• They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data.
• Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures.
• They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow.
• Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients.
• Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services.
• Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
• Accountable to manage their own time in order to meet deadlines, including taking

Initiative to monitor work after hours

• Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
• Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
• Setup and build processing flows, including ad hoc, new build and more complex flows
• Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
• Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
• Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
• Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications.
• This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
• Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.
• Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting.
• Point of contact to clients for solution components as well.
• Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution.
• Also mentoring less experienced Delivery Analysts in the Change Management process.
• Fully functional and self-directed.
• Low complexity assignments - provide oversight/review.
• Regularly leads self and established as specialist.
• Sees the whole picture and adjusts work accordingly.

Requirements

• Mentors less experienced team members.
• Lomas Atlas, Mexico City, MX Please submit CV in English.
• High complexity assignments- owner.
• Moderate complexity assignments - owner (1 or >).
• Advanced, proven knowledge of delivery analysis.
• Knowledge (Understanding of Syntax) for those that apply to specific assignment: Encryption/Decryption (PGP/GPG, SDMS, GIS) Outside List Manager Activate Orbiter Datastage AOFT OES Unix FUSE SQL / PL –SQL Perl Shell Scripting Campaign Management Tools UNIX / LINUX UltraEdit File Medic Syncsort File Transfer Protocols General knowledge of Information Technology practices

Preferred

• Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience
• Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology Microsoft Office applications
• Demonstrated ability to communicate with clients and internal stakeholders – providing status
• Attention to detail, important to monitor and audit solution processing services
• Utilization of some of the following, depending on specific work assignment: USPS Address Standards Knowledge of auditing /monitoring techniques and tools (portal, nexus)
• Industry regulations FCRA Email Privacy Understanding of relational database design

Benefits

• Provides formal mentorship.

Primary Locations

Mexico City Additional Locations (if applicable):