Data Management Analyst

As a Data Management Analyst , you will be responsible for monitoring, tracking, and ensuring the timely receipt and high operational quality of required client data files across live accounts.

Responsibilities

• You will oversee automated tracking reports to identify missing or failed file transmissions, troubleshoot connection and formatting errors, perform data validation/mapping, and conduct direct outreach to client representatives.
• Additionally, you will execute data application testing and collaborate with internal operations teams, to maintain data freshness, accuracy, and overarching platform integrity.
• File Monitoring, Tracking & Outreach: Conduct daily tracking of system-generated reports to identify late, missing, or incomplete payroll data files across assigned client accounts.
• Maintain direct written and verbal contact with client representatives to request missing files and confirm transmission schedules.
• Review transmission error logs, client setups, and incoming client payroll files for data discrepancies, formatting errors, or unmapped fields.
• Identify root causes (e.g., SFTP connection drops, file naming issues) and execute standard corrections per established SOPs.
• Perform data application testing and User Acceptance Testing (UAT) to verify file transformation rules, platform updates, and software patch releases.
• Document, track, and update file delivery statuses, client contacts, and error trends within internal CRM and reporting databases.
• Communicate metrics and operational insights to cross-functional stakeholders.
• Assist in researching complex data queries, resolving escalated file errors, and serving as an operational backup for team leads on critical client issues.
• Partner closely with internal operations teams to resolve transmission blockers and update operational documentation/workflows.

Requirements

• What experience you must have to be eligible: Education & Experience: Bachelor's degree (or equivalent) in Business Administration, Information Systems, Systems Engineering, Industrial Engineering, or a related field; or 1 to 3 years of experience in back-office operations, tracking, technical support, or data auditing within a Shared Service Center (SSC).
• Advanced English proficiency (B2 level required) with strong professional verbal and written communication skills.
• Proficiency in Microsoft Excel (data sorting, filtering, VLOOKUPs, Pivot Tables, logical formulas) and Google Workspace.
• Comfort navigating web portals, ticketing systems, and flat/structured file formats (CSV, flat files, XML).
• High precision in identifying data anomalies combined with strong organizational skills to manage daily task queues under strict SLA deadlines.
• Prior experience supporting US payroll processing, HRIS platforms (e.g., ADP, Workday, SAP), or high-volume workforce data operations.

Preferred

• Basic understanding of file transfer protocols (SFTP, FTP), automated data transmission, and data mapping/transformation concepts.
• Experience executing testing scripts/UAT or using issue-tracking tools such as Salesforce, ServiceNow, or Jira.

Primary Location

CRI-Sabana Function: Function - Fulfillment / Operations Schedule: Full time