At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
Responsibilities
Manage a portfolio of existing customer accounts
Conduct regular account reviews and customer check-ins
Build relationships with key stakeholders
Identify renewal risks and proactively resolve concerns
Identify upsell and cross-sell opportunities
Recommend additional products or services based on customer needs
Coordinate internally to resolve customer issues
Maintain accurate account notes, opportunities, and forecasts in the CRM
Achieve retention and expansion revenue targets
Strong customer retention and renewal rates
Consistent upsell and cross-sell revenue
Healthy, engaged customer relationships
Early identification of at-risk accounts
Accurate CRM and account forecasting
Consistent achievement of expansion targets
Offer & Onboarding
Requirements
2+ years of account management, customer success, or sales experience
Strong customer relationship-building skills
Commercial mindset with experience identifying expansion opportunities
Results-driven and comfortable working against retention and revenue KPIs
Preferred
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
jobapplier