Business Capability Expert (Digital Channels)

Business Capability Expert (Digital Channels) Job Description Business Capability Expert-Digital Channels The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels.

About Philips

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help the lives of others. • Learn more about our business . • Discover our rich and exciting history . • Learn more about our purpose .
• If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
• You may still be the right candidate for this or other opportunities at Philips.
• Learn more about our culture of impact with care here . #LI-PHILIN

Responsibilities

• The role operates independently, but also as part of a cross functional team, coordinating with Central Functions, CoEs, and Local Process Owners to align capability enhancements with organizational goals.
• The role facilitates the development of necessary organizational competencies and Co-creates roadmaps for end-to-end capabilities, ensuring operational compliance and productivity.
• The role develops communication strategies and collaborates with local experts, ensures effective process configuration and capability implementation.
• The role stays informed on emerging technologies, tracks KPIs, and maintains records of lessons learned to drive ongoing improvements and innovation.
• Assesses business processes to uncover and articulate opportunities for enhancing business capabilities, leading to the development of detailed business cases and strategic plans for improvement.
• Works independently under broad guidelines, exercising sound judgment and decision-making on significant matters that impact business capability development and implementation.
• Coordinates with Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to collect requirements for business capability improvements, ensuring enhancements align with organizational goals and objectives.
• Facilitates the development of organizational competencies, ensuring required expertise and skills are cultivated and aligned with the effective execution of business capabilities, supporting overall organizational success.
• Assists in developing a thorough roadmap for end-to-end business capabilities, ensuring compliance with operational standards optimizing value delivery and productivity to drive profitable growth.
• Develops comprehensive communication strategies to effectively update stakeholders on new capabilities, changes, and enhancements, ensuring clear understanding and alignment with organizational objectives.
• Collaborates with local process experts to tailor and adjust business processes to meet unit-specific requirements and manages the implementation of new capabilities.
• Analyses key performance indicators (KPIs) and metrics to assess the effectiveness and impact of business capabilities, consistently reviewing performance data to ensure alignment with targets and goals.
• Maintains detailed records of lessons learned from projects to guide future enhancements of business capabilities, ensuring insights are leveraged to improve practices and prevent the recurrence of previous issues.
• You are part of the Imaging BPSE organization responsible for helping translate value creation opportunities identified in the Imaging BUs [MR, CT/AMI and DXR] into portfolio capability roadmaps & seeing them through to fruition.

Requirements

• Bachelor's / master's degree in engineering, Information Technology or equivalent with minimum 5 years of experience.
• Certifications in areas such as Digital transformation, AI, Project Management, Change Management, Risk Management or equivalent would be an added value.
• Expertise in e-commerce channel enablement is a must i.e. Familiar with [i] Technology/Tooling/AI capabilities landscape for E-Commerce [ii] E2E i.e. I2M, M2O & O2C capabilities enablement for e-commerce processes needed for products & services via direct channels / partners [iii] AI based approach to digital channel enablement Experience in directly managing / orchestrating, Business process design / transformation projects and/or IT capability enablement projects.
• Good business acumen with proven experience in operational and process management, including KPI monitoring, data management and regulatory compliance.
• Skilled in stakeholder engagement, continuous improvement initiatives and benchmarking.
• Capable of driving process enhancements and managing training delivery to support organizational development.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office-based role.