ServiceNow Scrum Master

Strength.

Dobromir Nikolov ​ is looking for a new team member.

Scrum Master to lead the agile delivery of our Lead-to-Cash transformation program. You will support a cross-functional DevOps team implementing the ServiceNow Sales and Order Management (SOM) module, ensuring smooth delivery, removing blockers, and fostering team performance.

About A1Group (A1 Jobs bg)

• Care.
• Growth Did you know that A1 Bulgaria is working on international projects as well?
• Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
• State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.
• You’ll know A1 Bulgaria is the right place for you if you are driven by: Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.
• Would you like to join us?

Responsibilities

• Working closely with Product Owners, KAMs, the ICT Sales Program Manager, and ServiceNow Developers, you will help drive the transition from legacy processes to a streamlined ServiceNow ecosystem.
• Facilitating Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Backlog Refinement.
• Coaching and supporting the team in applying Agile/Scrum principles and driving continuous improvement.
• Identifying and removing impediments to ensure smooth Sprint execution and delivery.
• Protecting the team from distractions, scope creep, and delivery risks during active Sprints.
• Collaborating with stakeholders to manage dependencies, align priorities, and monitor delivery progress.
• Supporting backlog refinement by helping define, prioritize, and estimate Epics and User Stories with clear Acceptance Criteria.

Requirements

• We’ll know you can make it if you have: 3+ years of experience as a Scrum Master in IT, software development, or enterprise systems integration environments.
• Proven experience delivering Agile projects with complex cross-team and system integration dependencies.
• Strong knowledge of Agile tools and metrics, including Jira, Azure DevOps, or ServiceNow Agile Management.
• Experience with ServiceNow implementations or large-scale digital transformation programs, preferably within Telecommunications or ICT.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM I), SAFe Scrum Master (SSM), or equivalent Agile certification.
• Contact Simeon Kostov.

Preferred

• Excellent communication, stakeholder management, conflict resolution, and servant leadership skills; ServiceNow certification (CSA) is considered an advantage.

Benefits

• Our gratitude for the job done will be eternal, but we’ll also offer you: Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office;.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Your daily routine would include

• Not sure yet? See us in action in our A1 Blog . Any questions?
• Sounds good? Apply now! Only shortlisted candidates will be contacted.