Quality & Training Coordinator

As a Quality & Training Coordinator , you will support quality assurance, caregiver development, client service, and community relationships throughout the Torrance area.

About Dungarvin

Cambrian Homecare, LLC (part of the Dungarvin family of companies) has been providing compassionate, flexible, and personalized in-home care since 1996, helping individuals of all ages; including seniors and persons with developmental disabilities; live independently and with dignity in the comfort of their own homes.

Our work is rooted in community, reliability, and meaningful human connection.

At Cambrian, every team member contributes to a culture of support and respect.

We partner with caregivers, families, hospitals, and community organizations to deliver tailored care plans and build relationships that truly matter.

While no workplace is perfect, many people who work here highlight the sense of purpose, teamwork, and flexibility they experience as part of the Cambrian community.

Responsibilities

• You'll investigate and resolve client complaints and incidents, conduct quality assurance visits, support caregiver training and competency, maintain detailed documentation, and collaborate with clients, caregivers, healthcare providers, referral sources, and community partners.
• The role requires someone who can structure their own day, follow through on investigations and quality concerns, and represent Cambrian professionally in the community.
• Quality Assurance & Field Visits: Conduct in-home quality assurance visits and quality assurance phone calls, follow agency guidelines, identify quality concerns, and support quality improvement initiatives.
• Investigate and resolve client complaints, incidents, and assigned accusations involving issues such as theft, injuries, damages, and other concerns while ensuring timely communication, appropriate corrective action, and thorough follow-up.
• Document all investigation activities, communications, and follow-up in company systems; generate quality reports and present findings as requested.
• Coordinate and deliver orientation and ongoing training for new and existing care providers, support training initiatives, and ensure caregiver skill competency in both in-home and skills lab settings.
• Monitor and report caregiver training compliance, maintain accurate training documentation, and communicate effectively with caregivers, clients, management, and other stakeholders.
• Build and maintain positive relationships with regional centers, healthcare providers, hospitals, community organizations, workforce agencies, referral sources, clients, caregivers, and other external partners; attend community and referral meetings as assigned.
• Investigation & Problem Solving: Thoroughly investigates complaints and quality concerns, gathers information, identifies appropriate next steps, and follows issues through to resolution.
• Communicates clearly and professionally during sensitive or difficult conversations with clients, caregivers, providers, and external partners while remaining calm and solution-focused.
• Maintains accurate documentation, follows required processes, and ensures investigations, reports, and quality activities are completed thoroughly and timely.
• Structures the workday effectively, manages competing priorities, follows through on assigned quality issues, and works independently while knowing when to escalate concerns.

Requirements

• This is a field-based, highly independent role requiring strong judgment, attention to detail, effective communication, and the ability to manage sensitive situations and difficult conversations.
• Education: High school diploma or equivalent.
• Bilingual English and Spanish.
• Valid driver's license and access to a reliable vehicle to travel to client homes, training locations, community events, and other required locations.
• Experience in caregiving, caregiver training, quality assurance, investigations, client services, or a related service environment.
• Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
• Ability to bend and lift up to 50 lbs.
• Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).
• Experience working with individuals with developmental disabilities.
• Previous caregiver, Direct Support Professional, or personal-care experience.
• Experience working with regional centers, hospitals, healthcare providers, community organizations, referral sources, or workforce development agencies.
• Demonstrates compassion for clients and caregivers while maintaining appropriate professional boundaries and representing Cambrian positively in the community.
• Builds trust and productive working relationships with internal teams, clients, caregivers, regional centers, healthcare providers, referral sources, and community partners.
• Adjusts quickly to changing priorities and varying complaint, investigation, and quality needs while maintaining accountability and service focus.

Preferred

• Quality Assurance Experience: Previous knowledge or experience with quality assurance, investigations, incident reporting, or complaint resolution.

Pay

Compensation: $24.55 hourly fixed rate.

Benefits

• Employees may participate in a 401(k) retirement savings plan.
• PTO and paid sick leave.
• Medical (100% of preventive care covered; domestic partners, spouses, and children eligible), dental, vision, Life and AD&D insurance, accident insurance, hospital indemnity, and critical illness coverage.
• Mileage is reimbursed for required business travel.

WHY YOU'LL LOVE THIS ROLE

You'll join a growing team where your work has a direct impact on client experience, caregiver success, and the quality of services Cambrian provides. This role offers the opportunity to work across quality assurance, investigations, training, and community relationships while developing strong professional relationships throughout the Sacramento area. This is a highly dynamic role where priorities can change based on the number and complexity of complaints, incidents, and quality concerns. You'll have the opportunity to make decisions, solve problems, and see issues through to resolution.

IMPORTANT INFORMATION

We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all. Dungarvin, Cambrian, and Compass are Equal Opportunity Employers. 10/27 #DCBJ #LI-MM1

A LITTLE ABOUT US

In this role, you'll join a collaborative team supporting clients, caregivers, and community partners, helping ensure quality services, effective resolution of concerns, strong documentation, and ongoing caregiver development.

Work Environment

On-site and in the field in Torrance, CA.

Team Culture

A dynamic, collaborative environment where teamwork, communication, accountability, and client-centered service drive success.

Work Schedule

Monday - Friday 8:00 AM – 5:00 PM PST.

Travel

Travel within the assigned area and up to approximately a 100-mile radius may be required based on complaints, quality assurance needs, client visits, and other business requirements.