Senior/Principal Implementation Manager - Servicing (Fincrime)

We are seeking an exceptional, battle-tested Program Manager / Delivery Leader to join our Implementation Management team. In this role, you will take single-threaded ownership of high-stakes projects across product, engineering, compliance, and operations.

About Wise

We're people building money without borders — without judgement or prejudice, too.

We believe teams are strongest when they are diverse, equitable and inclusive.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer .

Responsibilities

• You will not merely track tasks or facilitate meetings.
• You will act as an empowered Driver and Integrator—a domain-smart program leader who deeply understands technical and operational context, stress-tests assumptions, anticipates cross-workstream collisions, and ensures our control environment meets regulatory expectations sustainably and on time.
• Take single-threaded ownership of high-impact, cross-squad projects—ranging from high-stakes compliance and regulatory commitments to core platform migrations, control rollouts, product launches.
• Hold the pen on end-to-end program governance.
• Author clear program briefs and plans, define clear outcomes, structure exception-led delivery forums, and maintain appropriate program artefacts and drive accountability across teams.
• Build a solid understanding of the domain you own (AML, KYC, Fraud, Screening etc) and technical architectures you align with.
• Leave the Place Better Than You Found It: Assume every process executed today will be repeated tomorrow.
• Document workflows, automate manual steps, eliminate administrative friction, and establish telemetry to scale future execution across the organization.
• You’ll Bring 8+ Years of Relevant Experience: Proven track record of delivering cross-functional technical or operational projects as an Program manager, Implementation Manager, Technical Program Manager (TPM), Technical Consultant, Product manager, Project Manager or Fintech Delivery Lead.
• Strong foundation in project/program delivery best practices—from scoping and brief writing to designing governance structures, stakeholder reporting, and post-implementation audits.

Requirements

• Use this context to stress-test plans, challenge assumptions, anticipate cross-workstream collisions, and guide senior stakeholders through critical trade-offs.
• Work comfortably at the intersection of product delivery and technical systems.
• You don't need to review deep technical specifications, but you are comfortable reading architecture diagrams, asking challenging technical questions or creating simple dashboards.
• Expert-level practitioner and advocate of modern project management platforms.
• Outstanding written and verbal communication.
• Ability to adjust messaging seamlessly whether facilitating alignment with product managers, clarifying requirements with engineers, or updating business leaders.
• Ability to decompose complex programs back to first principles, interpret system architecture flows, and ask sharp, probing questions across business, technical, and operational delivery dimensions.
• Ability to absorb unstructured information across disparate domains, spot commonalities, and design standardized, repeatable frameworks.
• Formal accreditation in Program Management (MSP, PMP, PRINCE2, SAFe) or Financial Crime (ACAMS, ICA).

Preferred

• A pragmatic drive for process optimization and a natural discomfort with 'status theatre' or busywork.
• Passion for getting hands dirty to solve real operational bottlenecks.
• You’ll benefit from Broad Domain Exposure: Direct experience leading initiatives across Fintech, Payments, Financial Crime, Risk/Compliance, or core Platform Architecture.
• Familiarity with automation tools, data analytics or expert knowledge of Atlassian suite and its utilisation at scale.

Benefits

• £90,000 - £150,000 gross/year (based on experience & interview outcomes) Restricted Stock Units (RSUs) Numerous other benefits For everyone, everywhere.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• Keep up to date with life at Wise by following us on LinkedIn and Instagram .

Scaling Product Organizations

Experience establishing delivery governance within fast-growing, product-led technology organizations.