Customer Service Representative

WASHINGTON HVAC SERVICES YOU CAN TRUST Yellowstone Local is proud to represent Allred Heating Cooling Electric LLC, an industry leader in HVAC and electrical services. Bring your customer service and dispatching experience to a team where your communication, organization, and ability to keep things moving matter every day.

About Yellowstone Local

What's in it for You?

Join a team focused on reliability, collaboration, and delivering quality service to customers.

Responsibilities

• Opportunities to advance and build your career in the HVAC industry.
• Hands-on training, supportive teammates, and resources to help you perform at your best.
• Be part of an established HVAC company with more than 12 years of proven success.
• Expand your HVAC knowledge while strengthening your customer service, scheduling, and dispatching experience.
• Play an important role in keeping technicians organized and customers informed throughout the service process.
• Build your skills and take on additional responsibilities as you grow with the company.
• New Role Join the team in Auburn, Washington, as a Customer Service Representative supporting HVAC customers, technicians, and daily field operations.
• Coordinate technician dispatching and organize service schedules to keep appointments moving efficiently.
• HVAC repair appointments and membership maintenance visits.
• Locate and track OEM parts required for active HVAC service jobs.
• Arrange job site deliveries with designated runners.
• Keep the Membership Database accurate and organized.
• Enter project details and service updates accurately.
• Communicate clearly with customers and team members from initial scheduling through service completion.
• Apply your customer service, call center, HVAC dispatching, scheduling, multitasking, and problem-solving skills to support smooth daily operations.

Requirements

• 1 to 2 years of call center or customer service experience.
• Strong written and verbal communication skills.
• Ability to stay organized and manage multiple priorities.
• Strong attention to detail and problem-solving abilities.
• Positive attitude with a willingness to learn and develop new skills.
• Ability to receive coaching and adjust to changing priorities in a fast-paced environment.
• ServiceTitan familiarity is a bonus.
• Must be legally authorized to work in the United States.
• Must be available for rotating Saturday shifts.

Preferred

• Previous HVAC industry experience is preferred.

Pay

$18 to $25 per hour.

Benefits

• Medical, dental, and vision coverage.

Schedule

Full-time with rotating Saturday shifts.

Hiring Expectations

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Allred Heating Cooling Electric LLC is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red