Donor Engagement Representative

Duluth, GA (Hybrid / Remote options may be available Position Type: Full-Time Department: Donor Engagement Team Reports to: Director of Operations About Living on the Edge Living on the Edge exists to help Christians live like Christians. Established in 1995 as a radio ministry of pastor and author Chip Ingram, it has grown into an international discipleship ministry. We create Biblical teaching and tools that challenge and equip spiritually hungry Christians around the world to become mature disciples of Jesus, transforming families, churches, and communities for the glory of God.

The primary mission of the Donor Engagement Representative is to minister to, care for, and build meaningful relationships with ministry partners/donors of Living on the Edge. Grounded in a "ministry-first" approach, this role connects donor passions with the organization’s vision, moving beyond transactional fundraising to build authentic, long-term spiritual partnerships. Core Values All employees are expected to embrace and exemplify Living on the Edge’s core Christian values.

About lote

• Everybody Matters & Everything Belongs to God : We serve other people not ourselves; we are stewards of what God has given us.
• Must have an “It’s not about me,” attitude.
• Biblical Philosophy of Fundraising We believe that God provides for His ministry, eliminating the need for high-pressure fundraising or coercion.
• We view giving through a relational, spiritual lens: Minister First: Focus on friendship without an agenda; discover needs and offer prayer and Biblical resources.
• Clearly articulate the impact of God’s work through Living on the Edge.
• Prioritize donor ministry by offering prayer and Biblical resources, focusing on authentic friendship without a transactional agenda.

Responsibilities

• Spiritually mature individual involved in a Christian church and committed to becoming a mature, authentic disciple of Jesus Christ (see Romans, chapter 12).
• Invite partners to financially support specific projects aligned with their passions.
• Deliver genuine, God-centered thanks and continuously invest in their personal spiritual growth with no strings attached.
• & Duties Donor Relationship Management & Strategy Relationship Building & Outreach: Initiate and sustain meaningful relationships with an assigned caseload of 300–500 donors through phone (10–15 daily), mail, email, text, video interactions, and occasional in-person interactions (as requested by supervisor).
• Identify donor passions and connect them with relevant ministry programs, campaigns, and financial partnership opportunities to help them reach their full giving potential.
• Recognize opportunities for and facilitate complex giving options, including Donor-Advised Funds (DAFs), appreciated assets, and annuities in collaboration with other staff or board members, as needed.
• Keep Christ central by participating in daily prayer meetings, staff devotions, and weekly team meetings.
• Maintain accurate, timely contact notes and clean data within the CRM and organizational database systems.
• Help plan and facilitate local/regional donor events and initiatives as directed.
• Share input with leadership regarding offer development and reporting; facilitate smooth portfolio transfers to major donor caseloads when appropriate.
• Expectations Success in this role will be measured against the Donor Engagement Team scorecard, including leading-indicator activity, pipeline movement, and giving/retention outcomes; specific KPI targets will be finalized and communicated as the scorecard is rolled out.

Requirements

• High desire for excellence in serving others and capability in leading the business functions of the ministry; additionally, humble and willing to admit mistakes and “own” errors of judgment or decisions regardless of consequences.
• Team oriented, not a solo worker.
• Must have an interest and ability to integrate into a team atmosphere.
• Ask meaningful questions to discover donor passions and interests.
• Proactively identify and cultivate relationships with potential donors in an assigned territory or from a campaign who are not yet giving at a mid-level capacity.
• & Requirements Education & Experience Education: Two-year technical degree or equivalent work experience required; Bachelor’s degree preferred.
• Minimum 3 years of experience in sales/fundraising, account management, customer service, or donor relations (ministry setting experience preferred).
• Alignment with Living on the Edge’s Statement of Faith.
• Exemplary ability to manage relationships, build trust, and communicate with high empathy and clarity.
• Exceptional verbal and written communication skills.
• Strong organizational skills to manage multiple relationships simultaneously, prioritize tasks, and work independently with minimal supervision.

Preferred

• Demonstrated track record of achieving activity metrics and fundraising goals through relational cultivation.
• Highly proficient in Microsoft Office Suite, mobile communications, CRM databases, Zoom/video platforms, and project management tools (e.g., Asana, Slack, Google Workspace).
• Ability to occasionally work non-standard hours (evenings or Saturdays) to accommodate donor schedules.

Own Your Stuff

We are a no excuse/no finger pointing organization.

Travel

Willingness to travel overnight occasionally for events or regional meetings as required.