Patient Service Representative

It’s the way you want to be treated.

About Silver Cross

• Silver Cross Hospital is an extraordinary place to work.
• We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other.
• Come join us!

Responsibilities

• Greets, instructs, directs, schedules, registers, and performs check-in duties for patients.
• Serves as a liaison between patients and medical support staff.
• Responsible for coordinating all after-visit activities including: collection, review and update of all practice-specific forms, communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures.
• Perform registration, check-in, and check-out for patient visits Schedule follow-up visits, including labs, imaging, and other diagnostic testing Collect co-pays Call patients for notification of schedule changes Requirements: Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.

Requirements

• Exceptional customer service skills including the ability to use independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.
• High school diploma or GED required.

Preferred

• Previous health-care experience strongly preferred.

Pay

The expected pay for this position is listed below: $18.70 - $23.38 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

Benefits

• In-depth knowledge of insurance preferred Work Shift Details: Days, Rotating Weekday Shifts Department: SCMG PROGRESSIVE SURGICAL ASSOCIATES Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
• Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.
• However, registry employees are ineligible for Health and Welfare benefits.