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Senior Program Manager - IT

R1Rcm

About R1Rcm

  • R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute.
  • We are committed to transform the healthcare industry with our innovative revenue cycle management services.
  • Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices.
  • With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai.
  • Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
  • Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.
  • Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
  • Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.
  • We also offer a culture of excellence that drives customer success and improves patient care.
  • r1rcm.com Visit us on Facebook

Responsibilities

  • Summary & purpose (Backfill) We are looking for an experienced IT Risk & Client Assurance professional to manage client cybersecurity assurance requests, RFP/RFI responses, security questionnaires, and third-party IT risk assessments.
  • The role requires strong collaboration across Cybersecurity, Compliance, Privacy, Procurement, Technology, and Business teams.
  • Manage cybersecurity responses for client and prospect RFPs/RFIs.
  • Complete and coordinate security, IT risk and compliance questionnaires from clients and prospective customers.
  • Collaborate with internal SMEs to provide accurate, consistent, and timely responses.
  • Perform IT/security risk assessments for new vendors as part of vendor onboarding.
  • Conduct periodic risk reassessments of existing vendors based on the risk levels Review vendor security controls, certifications, questionnaires, and independent assurance reports.
  • Identify, document, and track vendor security risks and remediation actions.
  • Work closely with Cybersecurity, Compliance, Privacy, Procurement, Technology, and Business teams.
  • Maintain effective tracking, documentation, and reporting of client assurance and third-party risk activities.
  • Prepare and share periodic KPI reports on tasks, projects and risk closure actions Qualifications & Experience Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Security, Risk Management, or a related field.
  • Experience responding to RFPs, RFIs, client security questionnaires, and due-diligence requests.
  • Hands-on experience performing vendor/third-party security risk assessments and reassessments.

Requirements

  • 8–10+ years of relevant experience in cybersecurity, IT risk, client assurance, third-party risk, IT audit, or related areas.
  • Working knowledge of security frameworks such as ISO 27001, SOC 2, HITRUST, NIST CSF, and PCI DSS.
  • Strong written communication, analytical, documentation, and stakeholder-management skills.
  • Ability to manage multiple client and vendor assurance activities against tight deadlines.

Preferred

  • Certifications such as CISA, CRISC, CISM, CISSP, or ISO 27001 are preferred.

Benefits

  • We believe in giving back to the community and offer a competitive benefits package.