Customer Service Representative

LivaNova as a Customer Service Representative in Barcelona, where you will play a key role in ensuring a smooth and reliable customer experience across our Cardiopulmonary and Neuromodulation businesses in Spain. As part of a small, collaborative team, you will manage the end-to-end order process, support customers and field Sales Representatives, and work closely with internal departments to ensure efficient order execution and high-quality service.

About Livanova

• As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds.
• Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future.
• If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive.
• Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Responsibilities

• Manage the end-to-end order process, including quotation preparation, order review, order entry and follow-up, ensuring accuracy and compliance with applicable requirements.
• Respond to customer enquiries before and after the sale, providing information on products, references, availability and order status through email, telephone and other communication channels.
• Monitor deliveries and coordinate with relevant departments to resolve order issues, customer complaints and transport damages.
• Manage customer invoicing and related administrative activities, including the issuance of credit notes.
• Provide day-to-day support to field Sales Representatives, helping them respond to customer needs and ensuring effective communication between customers and internal teams.
• Collaborate closely with departments such as Finance, Credit Control and Marketing to address customer requests, follow up on outstanding invoices and coordinate operational activities.
• Support the monitoring of local warehouses and consignment or trunk stock activities, in collaboration with the teams responsible for these processes.
• Prepare and coordinate the shipment of products and materials when required, supporting the operational needs of the business.

Requirements

• Profile 3–5 years of experience in Customer Service, order management or a similar customer-facing administrative role.
• Strong customer orientation, with excellent communication and interpersonal skills and the ability to build positive relationships with both external customers and internal stakeholders.
• Excellent organizational skills, with the ability to manage multiple priorities, work independently and maintain accuracy in a fast-paced environment.
• A proactive, adaptable and resilient mindset, with a strong team spirit and a hands-on approach to problem-solving.
• Fluent in Spanish and English is essential.
• Ability to understand Catalan are important for supporting customers in Spain.

Preferred

• Portuguese would be an advantage.
• Experience with SAP S/4HANA or another ERP system would be an advantage.

Your

Welcome to impact. Welcome to innovation. Welcome to your new life.